GENERAL CONDITIONS OF SALE
Effective Date: 12 NOV 2024

These general terms and conditions of sale (hereinafter "GTC") apply to any purchase made by a natural person with the status of consumer (hereinafter "Customer"), on the Website: www.keramla.com and www.freshmusc.fr (hereinafter "Site") from the company RIVIERA COSMETIQUES, a simplified joint-stock company with capital of 3,000 euros, whose registered office is located at 45 Boulevard de la croisette 06400 Cannes FRANCE, registered in the Cannes Trade and Companies Register under number 934 540 824.

ARTICLE 1. DEFINITIONS

The terms used below have the following meanings in these T&Cs:
"Customer" means the Seller's co-contractor, who guarantees that he or she has the status of consumer as defined by French law and case law. As such, it is expressly provided that the Customer is a natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, craft, liberal, or agricultural activity.
“GTC”: means these general terms and conditions of sale which apply to any purchase made by a natural person with consumer status on the Site from the Seller.
“Order”: means the purchase of Products by a Customer on the Site, any Order being made with an obligation to purchase.
“Account”: means the space dedicated to the Client associated with all the data provided by the Client. Access to the Account is via the Client’s Identifiers.
“Identifiers”: means the email address (electronic mail) provided during registration and the password chosen by the Customer, necessary to access their Account on the Site.
“Delivery”: means the first presentation of the Products ordered by the Customer to the delivery address indicated when placing the Order.
“Products”: means all products and e-gift cards marketed and offered for sale by the Seller on the Site.
“Site”: means this website, keramla.com and freshmusc.fr
“Territory”: means Metropolitan France.
“Seller”: means the company RIVIERA COSMETIQUES.

ARTICLE 2. PURPOSE AND MODIFICATION OF THE GTC

These General Terms and Conditions are intended to govern the sale and delivery of Products ordered by the Customer from the Seller via the Site and apply to all Orders placed online on the Site.
The General Terms and Conditions may be modified and updated by the Seller at any time. The applicable General Terms and Conditions are those in effect at the time of the Order.
Changes to the T&Cs will not apply to previous Orders.

ARTICLE 3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Any Order placed on the Site necessarily implies the unreserved acceptance of these General Terms and Conditions by the Customer, who consents to the electronic means being used to bring to their attention pre-contractual and contractual information as well as their rights.
The Customer is invited to read carefully, download, print the T&Cs and/or keep a copy, which are accessible at the bottom of each page of the Site by clicking on “General Terms and Conditions of Sale”.
The Seller advises the Customer to read the T&Cs for each new Order, the latest version of said T&Cs applying to any new Order of Products.
By clicking on the “Add to cart” button to place the Order and then on the second “Validate order” to confirm said Order and by checking the box provided for this purpose, the Customer acknowledges having read, understood and accepted the T&Cs without limitation or condition.

ARTICLE 4. CREATION OF AN ACCOUNT

Information relating to the creation, modification and deletion of an Account is set out in this article.

4.1. Account Creation Procedure
Any Customer has the option to register on the Site in order to create an Account. Customer registration on the Site is free.

All requested information must be provided for the account to be created. It will be collected and processed in accordance with the "Personal Data" section of the General Terms and Conditions.
The information that the Customer provides to the Seller during registration must be complete and accurate.
The Customer shall bear the consequences (delay in delivery, impossibility of delivery, return of the Products to the Seller, additional transport costs) resulting, where applicable, from the erroneous and/or incomplete nature of the information provided by it for the purpose of delivery.
The Customer is informed and accepts that the information entered for the purpose of creating or updating their Account constitutes proof of their identity. The information entered by the Customer is binding upon validation.
The Client undertakes to update this information in his Account without delay in the event of changes, so that it always corresponds to the aforementioned criteria.
A Customer's registration automatically results in the opening of an Account in their name from which they can track their Orders and return requests and update their personal information.
The email address, or the username provided during registration and the password constitute the Client's Identifiers.

4.2. Unsubscription
The Customer may close his Account at any time by contacting the Seller via a simple email.
The Seller will delete the Account as soon as possible and will send the Customer an email confirming the closure.
In the event of Orders in progress, these must be paid for by the Customer and delivered by the Seller for the Account to be closed.

ARTICLE 5. PRODUCTS

The Seller sells cosmetic products and beauty accessories.
Prior to the Order, the Customer may become aware of the essential characteristics of the Product(s) he/she plans to purchase.
The Seller undertakes to present in a clear, legible and comprehensible manner the essential characteristics of the Products and the mandatory information that the Customer must receive under applicable legislation and to verify their accuracy.
These characteristics and information appear on the product sheets on the Site.
These sheets contain in particular the description, composition, capacity, usage advice and price of the Product.
The Customer undertakes to read this information carefully before placing an Order on the Site.
All Products sold by the Seller on the Site comply with current European legislation and the standards applicable in France.
The Customer will be required to carefully read the various warnings appearing on the sheets describing the Products and in particular the various usage instructions before placing any Order.

ARTICLE 6. PRICE

For all Products, the Customer will find on the Site prices displayed in euros including all taxes (TTC), as well as the applicable Delivery costs in addition to the price of the Product(s) ordered.
Prices including VAT include in particular Value Added Tax (VAT) at the rate in effect on the date of the Order.
The applicable VAT rate is expressed as a percentage of the value of the Product sold.
The Customer is informed that the prices indicated on the Site are subject to change, which the Customer accepts. They may also be modified in the event of special offers or sales. The Customer must therefore check the price in effect at the time of the Order, which is indicated when the Product is added to the Customer's basket.
The applicable price is that indicated on the Site on the date on which the Order is placed by the Customer.
The total amount for the Order may be verified by the Customer at the time of confirmation of his Order, before payment.

ARTICLE 7. ORDERS

To be able to purchase one or more Product(s), the Customer must be at least eighteen (18) years old and/or have legal capacity and be a consumer within the meaning of the Consumer Code.

7.1. Order Procedure
Product Orders are placed directly on the Site. To place an Order, the Customer must follow the steps described below.

7.1.1. Selection of Products
The Customer must select the Product(s) of their choice by clicking on the relevant Product(s) and choosing the desired quantities. Once the Product has been selected, the Product is placed in the Customer's basket.

7.1.2. Orders
Once the Products have been selected and placed in the basket, the Customer must click on the “View basket” button to check that the contents of their Order are correct (including the quantity, characteristics and references of the Products ordered, the billing address, the payment method and the price) and choose their gift(s) against purchase, if applicable, before confirming its contents.
Once the Customer has validated the contents of the basket, chosen the delivery time and method and has identified himself/herself/registered or filled in the necessary information for an order without connecting to an Account, an online form will be displayed to him/her, automatically completed and summarizing the price, applicable taxes and Delivery costs.
The Customer can then proceed to payment for the Products using the chosen payment method, following the instructions on the Site and providing all the information necessary for invoicing and Delivery of the Products.

7.1.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's Order.
A copy of the acknowledgment of receipt of the Order is automatically sent to the Customer by email, provided that the email address provided via the registration form is correct.

7.1.4. Billing
During the Order process, the Customer must enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields that must be completed for the Customer's Order to be processed by the Seller).
The Customer must also specify the chosen payment method.
Neither the order form that the Customer establishes online, nor the acknowledgment of receipt of the Order that the Seller sends to the Customer by email constitute an invoice. Regardless of the Order or payment method used, the Customer may download their invoice from their Account at any time.

7.2. Date of the Order
The date of the Order is the date on which the Seller acknowledges receipt of the Order online. The deadlines indicated on the Site only begin to run from this date.

7.3. Availability of Products
The Seller undertakes to deliver the Product on the date or within the time period indicated to the Customer when selecting the delivery method and time period.
The unavailability of a Product is indicated on the page of the Product concerned.
In any event, if the unavailability was not indicated at the time of the Order, the Seller undertakes to inform the Customer without delay if the Product is unavailable.
If the Customer decides to cancel his Order for unavailable Products, i.e. if he refuses the alternative proposed by the Seller, he will obtain reimbursement of all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.

ARTICLE 8. RIGHT OF WITHDRAWAL

Except in the specific case of non-conformity of the Products with the Order, no exchange of Products is possible.
After validation of the Order by the Seller or receipt of the Products, if the Customer no longer wishes to purchase the Product, he must, under his right of withdrawal, return the Product(s) under the conditions set out below and will be reimbursed provided that he complies with said conditions. To have a new Product, the Customer must place a new Order on the Site.
In application of articles L. 221-18 et seq. of the Consumer Code, the Customer has in principle the right to withdraw by returning or restoring the Product to the Seller, without giving any reason, with the exception of goods unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection in accordance with the application of L. 221-18 of the Consumer Code.

8.1. Withdrawal period:
The withdrawal period expires fourteen (14) calendar days (including Saturdays, Sundays and public holidays) after the day on which the Customer, or a third party designated by the Customer, other than the carrier, takes physical possession of the Product(s). If the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
In the event that the Customer has ordered several Products via a single Order giving rise to several Deliveries, the withdrawal period will expire fourteen (14) calendar days (including Saturdays, Sundays and public holidays) after the day on which the Customer, or a third party designated by the Customer, other than the carrier, takes physical possession of the last Product.

8.2. Procedures for exercising withdrawal:
In order for the withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
To exercise his right of withdrawal, the Customer must notify his decision to withdraw by means of an unambiguous declaration.
To do this, he can use the model form (extract from article R221-1 of the consumer code) reproduced below:
To the attention of the company RIVIERA COSMETIQUES 45 boulevard de la croisette 06400 CANNES FRANCE.
I/we hereby notify you of my/our withdrawal from the contract for the sale of the Product(s) below:
• Product: [To be completed]
• Ordered on [To be completed] or delivered on [To be completed]
• Customer address: [To be completed]
• Date: [To be completed]

8.3. Return conditions:
The Customer must in any event, no later than fourteen (14) days after communicating his decision to withdraw in accordance with these General Terms and Conditions, return the Product(s) to the Seller. This deadline is deemed to have been met if the Customer returns the Product(s) before the expiry of the fourteen (14) day period.
The Product(s) must be returned to the address indicated by the Seller and following the Seller's instructions specified in the return policy accessible at the bottom of the Site page or by clicking here, in their original packaging and in perfect condition for resale.
The Seller reserves the right to waive the Customer's right of withdrawal for products returned unsealed for reasons of hygiene and safety.

8.4. Return costs:
The Customer must bear the direct costs of returning the Product(s).
If the amount of the Customer's original order allowed them to obtain a benefit (free shipping, gifts, etc.), reimbursement of the returned Products will be possible subject to the return of the gifts at the same time as the Products.

8.5. Effects of withdrawal
Pursuant to Article L. 221-24 of the Consumer Code, in the event of a duly formal withdrawal by the Customer, the Seller undertakes to reimburse all sums paid, including Delivery costs, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw, it being specified, however, that the Seller may defer reimbursement until recovery of the Products in saleable condition or until the Customer has provided proof of shipment of the Products, the date retained being that of the first of these facts.
In the event that only part of the Order is returned by the Customer, the terms of reimbursement of delivery costs are as follows:
• If the shipping costs depend on the number of items ordered (for example, varying by price brackets of the Order), they will be refunded in proportion to the items returned by the Customer;
• If the shipping costs are fixed, they will not be refunded.
The Seller is not required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.
The Seller will make the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless it has obtained the express agreement of the Customer to use another means of payment and to the extent that the reimbursement will not incur any costs for the Customer.

ARTICLE 9. PAYMENT

Payment is made at the time of the Order.

9.1. Payment methods
The Customer can pay for his Products online on the Site by:
• Bank card (Visa, Mastercard)
• Apple Pay
• Google Pay
• Credits (present on the Account where applicable).
The Customer guarantees to the Seller that he holds all the authorizations required to use the chosen payment method.
The Seller will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the Site.
It is hereby specified that the financial transaction is secure and operated via the Seller by an approved service provider.
Additionally, to prevent fraud, credit card payments may be subject to verification using the 3D Secure process. This procedure is designed to ensure the security of our customers.

9.2. Refusal of payment
In the event that, for whatever reason, opposition, refusal or otherwise, the transmission of the flow of money owed by the Customer proves impossible, the Order will be cancelled and the sale automatically terminated.
The Seller reserves the right to suspend the processing of an Order or delivery in the event of non-payment.
The Seller reserves the right to refuse to honor an Order from a Customer who has not paid all or part of a previous Order or with whom there is a payment dispute.

ARTICLE 10. PROOF AND ARCHIVING

Any contract concluded with the Customer corresponding to an Order for an amount greater than 120 euros including tax will be archived by the Seller for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

ARTICLE 11. TRANSFER OF OWNERSHIP

The Seller remains the owner of the Products delivered until their full payment by the Customer.
The above provisions do not prevent the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of the Product(s), of the risks of loss or damage to the Product(s) subject to the retention of title, as well as the risks of damage that they may cause.
When the Customer entrusts the Product to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon delivery of the Product to the carrier.

ARTICLE 12. DELIVERY

12.1. Delivery Area
The Products offered can only be delivered to the Territory, i.e. mainland France.

12.2. Delivery Terms
After choosing the delivery method, the Customer must clearly indicate all information relating to the Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address when it is a home delivery.
The delivery methods offered are listed below:
• Delivery to relay point / lockers
• Standard home delivery
• Express delivery

12.3. Preparation and shipping time
The preparation time is the time required to prepare the order.
The delivery time is the time required to send the order from the moment the order is ready to be shipped from the preparation logistics warehouse to the delivery address chosen by the Customer.
These deadlines do not include weekends or public holidays.
An electronic message will be automatically sent to the Customer at the time of dispatch of the Product(s) comprising the Order, provided that the electronic address appearing in the registration form is correct.

12.4. Delivery Times & Costs
During the Order process, the Seller will inform the Customer of the possible delivery times and options for the Products purchased. Delivery costs are calculated based on the Delivery method, the weight of the package, the delivery speed, and the Delivery address.
The fees will be due by the Customer in addition to the price of the Products purchased.

12.5. Delay in Delivery
In the event of failure by the Seller to fulfill its delivery obligation, or in the event of exceeding the maximum period of thirty days after confirmation of the Order, with the exception of a case of force majeure, the Customer may, by writing to Riviera Cosmétiques Customer Service, avail himself of Article L. 216-6 of the Consumer Code which provides for the possibility:
• To notify the suspension of payment of all or part of the price until the Seller performs, under the conditions of articles 1219 and 1220 of the Civil Code;
• To terminate the contract, if after having formally notified the Seller to make delivery within a reasonable additional period, the latter has not performed within this period.
The Customer may immediately terminate the contract:
• When the professional refuses to deliver the Product or when it is clear that he will not deliver the Product(s);
• When the professional does not fulfill his obligation to deliver the Product on the date or at the expiry of the thirty-day period provided for by Article L. 216-1 of the Consumer Code and this date or this period constitutes for the Customer an essential condition of the contract. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request from the Customer before the conclusion of the contract.
The contract is considered terminated upon receipt by the Seller of the written notice informing it of this termination, unless the Seller has performed in the meantime.
When the contract is terminated under the conditions of this article, the Seller reimburses the Customer for all sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated.

12.6. Reception
It is the Customer's responsibility to check the conformity and integrity of the Product(s) upon receipt of the package or to refuse to accept the package if it may have been opened or damaged.
No later than 10 days following receipt of the package, the Customer must report any anomaly (missing Product(s) and/or damaged Product(s)). Failing this, the Order is considered complete and having been delivered in good condition, without exclusion of legal guarantees.

ARTICLE 13. PACKAGING

The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.
The Customer undertakes to respect the same standards when returning one or more Products under the conditions set out in the article relating to the right of withdrawal.

ARTICLE 14. WARRANTIES

All Customers benefit from “legal” guarantees for all Products, which are detailed below, in accordance with Article L. 221-5 of the Consumer Code.
The Seller therefore undertakes to deliver a Product:
• Compliant with the Order, that is to say:
• 1° suitable for the use usually expected of a similar Product and where applicable:
• corresponding to the description given by the Seller and possessing the qualities that the Seller presented to the Customer in the form of a sample or model;
• presenting the qualities that the Customer can legitimately expect in view of the public statements made by the Seller or by its representative, in particular in advertising or labeling;
• 2° Or presenting the characteristics defined by mutual agreement by the Parties or being suitable for any special use sought by the Customer, brought to the attention of the Seller and which the latter has accepted.
• And free from hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the Customer would not have acquired it, or would have paid a lower price for it, if he had known them.

14.1. Legal guarantee of conformity
In accordance with Articles L. 217-4 et seq. of the Consumer Code, the Customer has a period of two years from delivery of the Product to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity.
The legal guarantee of conformity gives the Customer the right to replacement of the Product within thirty days of their request, free of charge and without major inconvenience for them.
The Customer may obtain a reduction in the purchase price by keeping the Product or terminate the contract by obtaining a full refund upon return of the Product, if:
1º The Seller refuses to replace the Product;
2º The replacement of the Product occurs after a period of thirty days;
3°The replacement of the Product causes a major inconvenience for the Customer, in particular when the Customer definitively bears the costs of recovery or removal of the non-compliant Product, or if he bears the costs of replacement;
4. The non-conformity of the Product persists despite the Seller's unsuccessful attempt to bring it into conformity.
The Customer is also entitled to a reduction in the price of the Product or to termination of the contract when the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. The Customer is then not required to request replacement of the Product in advance.
Any period of immobilization of the Product for its replacement suspends the warranty which remained to run until delivery of the Product in good condition.

14.2. Legal guarantee of hidden defects
The Customer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 et seq. of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the Customer to a price reduction if the Product is kept or to a full refund upon return of the Product.

ARTICLE 15. LIABILITY

The Seller shall not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the Customer, in particular when entering their Order.
The Seller shall not be held liable, or considered to have failed hereunder, for any delay or non-performance of any of its obligations described in these General Terms and Conditions, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.
It is further specified that the Seller does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for informational purposes only and no guarantee is provided regarding their content.

ARTICLE 16. FORCE MAJEURE

The Seller shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these General Terms and Conditions results from a case of force majeure.
There is force majeure in contractual matters when an event beyond the control of the Customer or the Seller, which could not reasonably have been foreseen at the time of conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation.
If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is terminated automatically and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
In the event of the occurrence of one of the above-mentioned events, the Seller will endeavor to inform the Customer as soon as possible.

ARTICLE 17. PERSONAL DATA

In accordance with the Data Protection Act No. 78-17 of 6 January 1978 as amended and the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016, the Client has a right of access, rectification, opposition, deletion subject to legitimate reasons, to limitation, portability of data concerning him, as well as a right to "digital death".

ARTICLE 18. INTELLECTUAL PROPERTY

The Site is an intellectual work protected by intellectual property law. The Site and each of its components (such as, in particular, trademarks, logos, photographs, images, illustrations, texts, slogans, videos) are the exclusive property of the Seller, who alone is authorized to use the intellectual property rights and personality rights relating thereto.
No right of use may be granted to any of the intellectual property rights appearing on the Site. The seller reserves the right to pursue any infringement of its intellectual property rights.
Reproduction of any documents published on the Site is authorized solely for informational purposes and for strictly personal and private use. Any reproduction and/or representation, in whole or in part, use, adaptation or modification of the Site or any of its components on any medium whatsoever, and in any form whatsoever, for other purposes, particularly commercial purposes, is expressly prohibited.
Any reproduction and/or representation of the Site or any of its components must be subject to express prior authorization from the Seller. Any unauthorized use constitutes an infringement punishable by law.
Hyperlinks to the Site may only be created with the prior written consent of the Seller. This consent from the Seller will not be granted definitively under any circumstances. This link must be removed at the Seller's request. Hyperlinks to the Site that use techniques such as framing or in-line linking are strictly prohibited.
The Seller declines all responsibility concerning the content, advertising, Products available on or from sites linked to the Site.
The brands cited on the Site are registered trademarks and therefore protected and are the exclusive property of the company RIVIERA COSMETIQUE.
Acceptance of these General Terms and Conditions constitutes recognition by the Customer of the Seller's intellectual property rights and an undertaking to respect them.

ARTICLE 19. VALIDITY OF THE GTC

If one or more provisions of the T&Cs are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

ARTICLE 20. JURISDICTION AND APPLICABLE LAW

THESE GENERAL TERMS AND CONDITIONS OF SALE, AS WELL AS THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER, ARE GOVERNED BY FRENCH LAW, SUBJECT TO ANY MANDATORY LAWS WHICH MAY APPLY.
Prior to any recourse, the Customer is invited to contact RIVIERA COSMETIQUES customer service.
In the absence of reaching an amicable agreement relating to a dispute arising between the Customer and the Seller, the Customer may request mediation free of charge under the following conditions.
In accordance with Order No. 2015-1033 of August 20, 2015 and Implementing Decree No. 2015-1382 of October 30, 2015, the Client may contact the CMAP – Centre de Médiation et d’Arbitrage de Paris to settle amicably through mediation any so-called consumer dispute or litigation, subject to Article L612-2 of the Consumer Code.
Disputes cannot be reviewed by the mediator if the request is manifestly unfounded or abusive, or has been previously examined or is currently being examined by another mediator or by a court, or if the Customer submitted his request to the mediator more than one year after his written complaint to the Seller or if the dispute does not fall within the mediator's jurisdiction, or finally if the Customer does not provide proof of having previously attempted to resolve his dispute directly with the Seller by means of a written complaint in accordance with the procedures provided, where applicable, in these General Terms and Conditions.
To submit his dispute to the mediator, the Client can
- fill out the form on the CMAP website: www.cmap.fr/consommateurs ,
Or
- send your request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, FRANCE.
Regardless of the method used to contact the CMAP, the request must contain the following elements to be processed quickly:
Their postal address, email address and telephone number as well as the full name and address of the Seller, a brief statement of the facts, and proof of prior steps taken with the Seller.
Any Customer also has the option of using the European online dispute resolution platform accessible at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR .
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.
As mediation is not mandatory, the Client or the Seller may withdraw from the process at any time.